As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order. To initiate a return, please contact us at info@doulalili.dk within this period. Items must be unused, unopened, and in their original packaging. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Refunds are not granted for reasons such as personal preference or a change of mind after opening the product.
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Due to hygiene regulations, we cannot accept returns on opened consumables (e.g., teas, massage oils, aromatherapy sprays) or personalized items. Digital products are non-refundable once accessed.
If your product is faulty or incorrect, please notify us within 48 hours of delivery with photos. We will offer a replacement or full refund, including shipping costs if applicable.
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Refunds are processed within 14 days of receiving the returned goods and issued to the original payment method. For any questions, contact us at info@doulalii.dk